About Popfly
Popfly is the creator marketing platform built for outdoor and adventure brands.
We help brands discover creators, manage partnerships and ambassadors, source UGC, run affiliate programs, and scale creator marketing efforts from a single platform. From emerging outdoor startups to some of the industry's most recognized brands, our clients use Popfly to build authentic relationships with creators and turn those relationships into measurable business results.
We're a fast-growing company at the intersection of the creator economy, social commerce, and the outdoor industry, and we're looking for someone who loves building relationships and helping customers succeed.
The Role
We're looking for a Client Success & Onboarding Manager to own the customer experience from day one.
You'll lead onboarding for new clients, guide brands through successful launches, and serve as a strategic partner throughout their journey with Popfly. This role combines customer success, account management, project coordination, and creator marketing strategy.
You'll work closely with our sales, product, and leadership teams to ensure clients are successful, engaged, and continuously seeing value from the platform.
This is a hybrid role based in Costa Mesa, California. Candidates should be located in Southern California and able to work regularly from our Costa Mesa office.
What You'll Do
- Lead onboarding for new clients, including kickoff calls, platform training, campaign setup, and launch support
- Build trusted relationships with brand partners through proactive communication and strategic guidance
- Monitor account health and identify opportunities to improve engagement, retention, and renewal outcomes
- Manage client support requests and coordinate with internal teams to ensure timely resolution
- Help clients develop and execute creator marketing campaigns across UGC, influencer, affiliate, and ambassador programs
- Support higher-tier accounts with campaign execution, creator communication, reporting, and strategic recommendations
- Deliver performance recaps and business reviews that clearly communicate results and value
- Partner with product and leadership teams to surface customer feedback and improve the overall client experience
- Contribute to the ongoing development of processes, playbooks, and best practices as we continue to scale
What We're Looking For
- 3-5+ years of experience in Customer Success, Account Management, Client Services, Partnerships, or a related field
- Experience in SaaS, influencer marketing, creator partnerships, affiliate marketing, digital marketing, or agency environments
- Strong project management and organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Comfortable leading client-facing meetings and presenting recommendations to stakeholders
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Experience working with CRM platforms, reporting tools, and customer success software
- Self-starter mentality with a strong sense of ownership and accountability
- Passion for the outdoors, creator economy, social media, or consumer brands is highly preferred
What Success Looks Like
- Clients launch quickly and confidently
- Accounts remain engaged and healthy
- Clients understand and adopt key platform features
- Renewals and expansions are supported through strong relationship building and strategic guidance
- Customers view Popfly as a trusted partner, not just a software platform
Compensation & Benefits
- $75,000-$85,000 base salary, depending on experience
- Health benefits
- Hybrid work environment based in Costa Mesa, CA
- Opportunity for career growth within a rapidly expanding company
- Direct exposure to outdoor, lifestyle, and consumer brands
- Meaningful ownership and impact in a growing organization
Why Popfly
- Help shape the future of creator marketing in the outdoor industry
- Work directly with exciting brands, creators, and marketing teams
- Join a collaborative, entrepreneurial team where ideas move quickly
- Build and influence a critical function during a key stage of company growth
- Create real impact for customers and the business every day
Ready to Be Part of Something Extraordinary?
If this sounds like you and you’re excited about joining our fast-growing startup, then we want to hear from you! Apply with:
- Your resume and LinkedIn URL
- A recent work accomplishment you're most proud of
- Why Popfly’s mission and stage excite you
Popfly is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
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